Fighting Fraud

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Fraud is an expensive issue for all of us as independent research by the Association of British Insurers estimates on average fraud adds an additional £50 to the annual insurance bill for every UK policyholder. We therefore take fraud very seriously and our priority is focus on identifying and preventing fraud to protect you and to do what we can to help keep the cost of your insurance down.

There are three types of insurance fraud:

To help prevent fraud and money laundering, we validate and pass information to a wide range of databases to check the information provided. We may submit your details to fraud prevention agencies and other organisations. When we deal with any request for an insurance quotation, a policy is taken out or a change made we will re-check these databases for the most up to date information. Failure to take reasonable care to provide accurate information could invalidate your policy or claims made under it.

Your security

We also take your security very seriously. Your security is our top priority and, with the help of strong security systems, we guarantee online security from quote, to payment and beyond.

Our Top Tips when using an online service:

  1. Make sure your computer and your web-enabled phone are protected with up-to-date internet security software.
  2. Don’t use passwords that are easy for someone to guess – strong passwords contain a mix of letters (upper and lower case), numbers and symbols.
  3. Don't tell anyone your security details and never write them down in a way that might be recognised by someone else.
  4. Change your password immediately if you suspect anyone else may know it.

MISSION CONTROL

Easy access to our online Self Service Centre providing all the information you need at your fingertips.

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24/7 EMERGENCY HELPLINE

Experienced advisors are here to provide emergency help day or night.

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FIGHTING FRAUDSTERS

Keeping the cost of insurance down through cutting-edge counter fraud systems.

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